These Terms and Conditions are provided to confirm how we work and to ensure clarity for both parties before work begins. They form part of the agreement between New Heights Carpentry and the client and are intended to help the project run smoothly from start to completion.

Quotation

A quotation is an offer from New Heights Carpentry to the customer to carry out the work described for the specified contract price. Quotations and revised quotations are valid for 28 days from the issue date. Prices cannot be guaranteed after this period. Each quotation revision includes a fully detailed description of the proposed works. Only items or features expressly stated in the quotation are included in the work.

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Deposit and Payments Schedule

Initial Holding Deposit

A 10% non-refundable holding deposit of the quoted amount for the carpentry installation is required within 24 hours of written confirmation of your project to secure your installation date in our schedule. Where applicable, this deposit includes the preparation of CAD drawings and covers costs associated with design, administration, scheduling and project planning. The deposit is non-refundable in the event of cancellation, as these costs are incurred immediately upon commencement of the project. Payment of the holding deposit constitutes acceptance of these Terms and Conditions.

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Fireplaces and Third-Party Products 

Where New Heights Carpentry is supplying a fireplace or other third-party product as part of the project, any quoted price is based on supplier pricing available at the time of quotation and may be subject to change prior to ordering. To secure the quoted price and allow the fireplace or product to be ordered, payment in full for the item will be required, together with the initial holding deposit. New Heights Carpentry cannot guarantee the quoted price, availability or lead time of any fireplace or third-party product until the order has been placed and confirmed by the supplier. Any increase in supplier pricing occurring prior to the order being placed may be chargeable to the client. Once the appliance has been ordered, it will be subject to the supplier's cancellation and return terms. Any costs incurred as a result of cancellation after the order has been placed may be  chargeable. For example, our current fireplace supplier applies a restocking fee of 25% of the recommended retail price (RRP) to cancelled orders, and the same charge may also apply to products returned or exchanged.

 

Pre-Install Deposit

A further 40% non-refundable deposit is due six weeks before the start of work. This payment allows materials to be ordered and enables production and preparation for your project to proceed. The deposit is non-refundable in the event of cancellation, as it reflects costs already incurred in materials, production planning, and labour scheduling.

Please note that failure to make this payment by the due date may result in your installation date being postponed. Materials, supplier bookings and workshop production are scheduled based on receipt of this payment, and therefore installation dates cannot be guaranteed where payment is delayed.

 

Final Balance

The remaining balance for the carpentry installation and decoration, if applicable, is due in full on the day of completion. Payment can be made by bank transfer, online link, or another agreed method, with full details provided on the final invoice. The installation shall be deemed complete once the agreed works have been carried out, with any snagging items to be addressed separately and not constituting grounds for withholding payment. Any snagging items identified will be agreed with the client and addressed within a reasonable timeframe following completion.

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​For clients with CAD Drawings included in the quotation

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The CAD Drawing Process

Where a professional CAD drawing is included in your estimate, the CAD process will begin once you have confirmed you wish to proceed, the initial design and materials have been agreed, and the holding deposit has been paid.​ Once the CAD drawing has been issued, please review it and confirm within five days via email whether you are happy with the design or require minor adjustments. One minor revision within two months of the initial CAD drawing is included at no additional cost. This covers small internal layout changes such as shelving or drawer configurations and colour changes, while maintaining the overall structure. Any additional revisions or major design changes are not included in the estimate and may incur an additional charge. Where major changes are requested, New Heights Carpentry will advise whether a new CAD drawing is required and provide a revised estimate for approval. Any new CAD drawing will be prepared only once the revised estimate has been approved.​ Once the CAD design has been approved and signed off, any further changes may affect the project timeline or cost.

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Accuracy and Measurements

CAD drawings are provided as a visual guide only and are intended to illustrate the overall design. Measurements and proportions are approximate and may be adjusted on site to suit existing conditions. Where layout revisions are made after the initial home visit, CAD dimensions will serve as a guide only. New Heights Carpentry cannot be held liable for minor visual differences or on-site adjustments required during installation.

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Ownership and Copyright 

The CAD drawing remains the property of New Heights Carpentry until the final balance is paid in full. It is intended for project use only and may not be copied, distributed, adapted, edited, or shared with third parties without prior written consent. Unauthorised use, modification, or reproduction constitutes a breach of copyright.

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​For clients without CAD Drawings included in the quotation

Once you have confirmed in writing that you would like to proceed with the project, we will ensure you are happy with the design based on discussions and specifications outlined during your home visit and estimate. We will then sign off on the design and issue the holding deposit request.​ Adjustments may sometimes be needed between design sign-off and the start of the project, particularly after your pre-installation visit. Any modifications at this stage may impact your project timeline or cost. If changes are requested, we will assess feasibility and provide a revised quotation for approval before proceeding.​ If you would like a CAD drawing provided, please advise before accepting the project. The CAD drawing is a chargeable service and the estimate will be revised accordingly.

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Duration of works 

The estimated installation and completion dates are provided as a guide only and may be subject to change due to unforeseen circumstances. New Heights Carpentry will use reasonable efforts to adhere to the agreed timescales but cannot accept liability for any costs, losses, or expenses incurred as a result of delays.

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Cancellation 

Should you choose to cancel the project after confirmation, the 10% initial holding deposit is non-refundable, as it reflects costs already incurred in design, administration, and scheduling. Once the 40% second deposit has been paid, it also becomes non-refundable, as this payment covers materials already ordered and preparation or production work carried out. No agreement or order placed by a client may be cancelled except with written consent. The client must indemnify New Heights Carpentry against all losses, including loss of profit, costs, labour, materials, damages, charges, and expenses incurred as a result of cancellation.

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Installation Dates 

Any installation date provided by New Heights Carpentry is an estimate only and is given in good faith based on the information available at the time of booking. Whilst every reasonable effort will be made to complete and install the project on the proposed date, New Heights Carpentry reserves the right to amend installation dates where necessary due to circumstances, including, but not limited to, material supply issues, third-party contractor delays, unforeseen site conditions, adverse weather, illness, access restrictions or any other circumstances beyond reasonable control. New Heights Carpentry shall not be liable for any costs, losses or consequential damages arising from a change to the proposed installation date. Any revised installation date will be communicated to the client as soon as reasonably practicable.

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Sprayed Finishes 

Where a project includes a sprayed finish, all proposed installation dates remain subject to the completion of the finishing process. Adequate curing time must be allowed to ensure the paint has fully hardened and achieved a durable finish suitable for transportation and installation.

Whilst New Heights Carpentry will make every reasonable effort to meet the proposed installation date, installation may be postponed if additional curing time is required due to environmental conditions, material performance, quality control requirements or any other factor that may affect the integrity of the finish. New Heights Carpentry shall not be liable for any costs, losses or delays arising from a reasonable postponement of installation where such postponement is necessary to protect the quality and durability of the finished product.

 

Colour Matching and Sprayed Finishes

For our sprayed finishes, New Heights Carpentry uses Renner products, a professional furniture-grade spray system consisting of specialist primers and topcoats designed specifically for joinery and bespoke furniture. Where a colour-matched finish is specified, our suppliers will professionally colour-match the Renner paint system to the client's chosen paint sample or reference colour. Whilst every effort will be made to achieve the closest possible match, an exact match cannot be guaranteed. Variations may occur due to differences in paint systems, substrates, sheen levels, lighting conditions, manufacturing tolerances and the colour-matching process itself. By proceeding with a colour-matched finish, the client acknowledges and accepts that minor variations between the original paint sample and the finished sprayed product may occur and shall not constitute a defect or grounds for rejection, replacement or refund.

 

Decoration

Where decoration is included within the agreed scope of works, it will be carried out by New Heights Carpentry in accordance with the agreed specification. Where the client chooses to undertake decoration themselves or appoint a third-party decorator, New Heights Carpentry cannot accept responsibility for the quality, durability or outcome of the finished decoration. Any doors requiring rehanging following decoration will be subject to an additional charge. It is the responsibility of the client and/or their appointed decorator to ensure all surfaces are correctly prepared and decorated in accordance with the paint manufacturer's recommendations.

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Storage and Care

Where doors, panels or other components are supplied for decoration by others, they must be stored flat in a dry, well-ventilated area and protected from damp conditions, direct sunlight and extreme temperatures. New Heights Carpentry cannot accept responsibility for warping, twisting, swelling, damage or any other issues arising from incorrect handling, storage, preparation or decoration by third parties.

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Workspace

Please ensure there is adequate space for work to be carried out and that the working area is clear of personal belongings unless agreed otherwise. Clear access to the work area must be provided throughout the installation. Dust sheets are provided and professional dust extraction is used, however some fine dust may still settle. Fragile or valuable items should be removed from the work area, as New Heights Carpentry cannot be held responsible for damage to items left in situ.

 

Rubbish Disposal 

The cost of disposing of old units removed as part of the works, along with waste materials generated during installation, is usually included in the quotation. Hazardous waste, including asbestos, gas canisters, fridges, and freezers, is excluded and remains the responsibility of the client.

 

Parking

Please provide parking permits or vouchers where required. Parking expenses are not included in quotations.

 

Photography and Marketing 

New Heights Carpentry may take photographs and videos of project progress and completed works for marketing purposes, including use on our website, social media channels and other promotional materials. Photography and videography may also be carried out on behalf of New Heights Carpentry for content creation and marketing purposes. Please notify us in writing prior to the commencement of the project if you do not consent to photographs or videos being taken or used for these purposes.

 

Late Payments 

Interest on overdue payments will accrue from the due date at 8% per month above the Bank of England base rate. Part months are treated as full months.

 

Disputes

Invoices issued by email shall be deemed received on the date of issue. Any disputes regarding invoices or work carried out must be raised in writing within 48 hours of the invoice date. If no notification is received within this period, payment will be deemed accepted and interest will be incurred.

 

Variations and Extras

Any variations will be discussed and agreed in writing before commencement. Where a fixed quotation cannot be provided, a day rate of £50 per hour plus VAT will apply, plus materials at cost plus 15%.

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Acceptance of Terms and Conditions

Acceptance of a quotation or payment of a deposit constitutes acceptance of these Terms and Conditions and forms the agreement between the client and New Heights Carpentry.

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Changes to this policy

New Heights Carpentry may update this Terms and Conditions Policy occasionally. We encourage you to periodically review this statement. This policy was last updated in June 2026.​​​​